Q: What services do you offer? A: We offer a comprehensive range of services including:
Port Agency Services: Managing port calls, coordinating with port authorities, and handling all port formalities.
Shipowner Agency Services: Representing shipowners in all dealings with the port, cargo handlers, and other relevant parties.
Protective Agency Services: Providing oversight and safeguarding the interests of shipowners and operators.
Q: What is Zengin Ship Agency? A: Zengin Ship Agency is a premier provider of port agency, shipowner agency, and protective agency services, located at Mersin International Port. We are dedicated to ensuring efficient and reliable support for all maritime operations.
Q: How can I contact Zengin Ship Agency? A: You can reach us via phone at +90 540 512 7777 or email at info@shipagency.tr or you can reach us via zengin@shipagency.tr
Q: What are your operating hours? A: Our office operates 24/7 to ensure that we can provide support and services at any time, catering to the dynamic nature of maritime operations.
Port Agency Services
Q: What do your port agency services include? A: Our port agency services cover everything from berth arrangements, customs clearance, cargo operations, crew changes, and coordination with port authorities to ensure seamless port calls.
Q: How do you ensure smooth port operations? A: With our experienced team and strong relationships with port authorities, we ensure that all port formalities are completed efficiently, reducing turnaround times and avoiding delays.
Q: How do you handle emergency situations? A: Our team is available 24/7 to respond to any emergency situations. We have established protocols and a network of contacts to handle emergencies efficiently and ensure minimal disruption to your operations.
Q: What types of vessels do you service? A: We provide services for a wide range of vessels, including container ships, bulk carriers, tankers, cruise ships, and more. Our team is equipped to handle the unique needs of each vessel type.
Q: What documentation is required for port entry? A: Documentation requirements can vary depending on the type of vessel and cargo. Typically, you will need to provide the vessel’s registration, crew list, cargo manifest, and relevant shipping documents. Our team will guide you through the specific requirements. You can find more details about arrival documents for Mersin International Port by clicking here
Q: How do you ensure compliance with local and international regulations? A: Our team stays up-to-date with local and international maritime regulations. We ensure that all operations comply with these regulations, providing peace of mind and avoiding potential legal issues.
Q: Can you provide customized services based on our specific needs? A: Absolutely! We understand that each client has unique needs. We offer tailored services to meet your specific requirements, ensuring personalized and efficient support for your maritime operations.
Q: How do you manage crew changes? A: We handle all aspects of crew changes, including transportation, accommodation, immigration formalities, and medical support. Our goal is to ensure smooth transitions and the well-being of your crew.
Q: How do you handle billing and payments? A: We provide transparent billing with detailed invoices outlining all services rendered. Payments can be made through various methods, including bank transfers and online payment systems.
Q: Do you provide legal assistance? A: While we do not provide direct legal services, we have partnerships with reputable maritime law firms that can offer legal assistance and advice. We can connect you with these firms as needed.